Shipping &
returns.

Shipping and order updates

We currently accept US delivery addresses. Shipping is included; any applicable tax is shown at checkout before payment. Keep your checkout email and delivery address up to date so we can reach you about your order.

If we cannot dispatch within the promised or legally required time, we will notify you, explain the revised timing, and offer cancellation for a prompt refund. Where your agreement to a delay is required, we will request it rather than treating silence as consent.

Existing orders retain the delivery commitments given when they were placed, including any earlier dispatch or arrival estimate. This updated page does not extend those commitments without your agreement.

If your order is delayed or you need help with delivery, email hello@ainia.ai with your order details.

Requesting a return

1. Email hello@ainia.ai within 30 days of delivery. Include your order number or the email used at checkout, and tell us why you’d like to return it.
2. Wait for our return instructions and return address before mailing your Pooka.
3. Return the original device and its included accessories, following the instructions we send.

Who pays for return shipping?

For a change-of-mind return, you pay the return postage. If your item is faulty or you received the wrong item, Ainia Inc. covers the return postage. Please tell us about the issue when you contact us so we can arrange the appropriate return instructions.

How refunds work

After we receive and inspect the returned item, we issue the refund to the original payment method. The time it takes to appear in your account depends on your bank or payment provider.